Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Line of Business Job Description:

Main point of contact for Clients for Onboarding and implementation related queries within BofA across ACH product. Candidate must be available to offer excellent Client service and deal with all Client queries during the onboarding process, building relationships between our Clients and internal BofA departments. Attain up to date market knowledge on the key initiatives and developments pertaining to the ACH Product. Directly interacting with Clients as needed as the main point of contact for clients on all ACH operational issues and will act as Client advocate within BofA to ensure all clients' needs are met.

Job Responsibilities:

Leads implementation for products, services, and operational solutions
Manages the design, documentation, implementation, and monitoring of new products and services
Consults on procedural, technical, and operational changes
Advances business products knowledge within operations environment
Fosters relationships with partners and teammates
Inspects data to identify issues and trends
Presents reporting on key performance and implementation status
Reviewing documents, client outreach for additional clarifications, updating system of records with client information, and testing with clients in a User Test Environment
Review and correction of daily audits and other exception processing as needed

Required Qualifications:

1+ year experience ACH experience
Analytical thinking, problem solving skills and detail oriented
Good oral and written communications skills
PC proficiency and excellent Keyboarding/Typing skills
Ability to work independently, as well as, collaborate within a team
Proficiency with Microsoft Excel, Microsoft PowerPoint

Desired Skills:

Attention to Detail
Monitoring, Surveillance and Testing.
Policies, Procedures, and Guidelines Management
Regulatory Compliance
Written Communications
Adaptability
Business Acumen
Continuous Improvement
Critical Thinking
Process Mapping
Change Management
Consulting
Data Management
Reporting

Shift:
1st shift (United States of America)

Hours Per Week:
40

Bank of America

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Senior Operations Analyst - ACH