The Role

Confidence is seeking a Business Process Engineer, who will work directly with Fortune 500 companies to capture and document institutional knowledge using the Confidence application. This is a unique and emerging technology role that includes process engineering/optimization as well as direct client facing exposure (software implementation/adoption).

This will be a client facing role within our growing Confidence Process Engineering team, reporting to our Director of Customer Success.

This position is fully remote.

What you’ll do

You will work with clients to understand processes performed by stakeholders and translate that into a quality controlled and efficient workflow within the Confidence app.
You will become an expert user of the Confidence app to provide live product demos to clients and make internal recommendations on product enhancements.
You will understand milestones, dependencies and exception use cases and suggest where specific Confidence features will be beneficial.
You will collect and organize information from various sources to make informed recommendations to clients on improving and standardizing their processes.
You will train stakeholders to use the Confidence app.
You will be collecting and evaluating client data to create business cases that will drive value with the Confidence app.

Requirements

Bachelor’s degree
1+ years of professional experience in process improvement, industrial engineering, business process engineering, or equivalent
You are inquisitive, structured, and focus on user friendly solutions.
You are adaptable and agile, and thrive working in a fast-paced, results driven startup environment, with a strong sense of urgency.
You are organized and have strong communication, relationship building skills, and note taking skills with both external and internal stakeholders
You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner with the ability to work confidently in Excel.
Excellent verbal and written communication skills in professional English.

Bonus

Bachelor’s degree in industrial engineering or related field
Proven track record leading projects with measurable success
Practical experience using SQL, python, or similar languages
Experience creating and presenting business cases to executives

Confidence Systems Inc

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Process Engineer