Innovate to solve the world's most important challenges

As an Advanced Field Service Engineer-EPKS/DCS here at Honeywell, you will responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

In this role, you will be an Agile Leader, a servant leader or coach, at the same time exponentially grow your knowledge and expertise. Support a Team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self-motivated teams and, as a consequence, stimulate the collective intelligence. You will provide customers with maintenance and modernization services on Honeywell's EPKS/TPS Platforms. The role requires you to be self-supporting and includes on-site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.

At Honeywell, our people play a critical role in developing and assisting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

You will report directly to our Field Service Manager.

**Must reside within 1 hr of St Paul Park, MN**

KEY RESPONSIBILITIES

Provide ongoing support and updates for Honeywell control systems (EPKS and TPS) installed at the customer sites throughout the mid-west with the priority being Minnesota sites
Support and lead on/off process migrations (EPKS/TPS, virtual/physical) at the customer sites throughout the mid-west with the priority being Minnesota sites
Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site
Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations
Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable
Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules
Troubleshoot and analyze issues under both normal and abnormal conditions
When required, play an active role in various projects such as upgrades, new installations or new functionality for customers
Work with contractors to review and ensure the unit/package is installed to specifications.
Coordinate work with other groups to ensure meeting commitments
Ensure regular updates of antivirus software across all Honeywell EPKS/TPS customer sites
Ensure regular Windows OS updates across all Honeywell EPKS/TPS customer sites
Perform standby duties and respond to callouts as required by procedure
Create and maintain backups for servers and workstations
Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines
Support plant outages for Honeywell EPKS/TPS customer sites
Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects
Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
Complete monthly preventative system maintenance checklists on time
Prepare monthly reports using Excel, Word, and PowerPoint
Review product prints and specifications
Support the sales lead program
Ability to lift and/or move up to 50 pounds
This position requires walking/standing for at least 8 hours per day as well as performing frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
Company car will be provided to travel to company sites
Travel: up to 50% US (mainly Minnesota customer sites and may support the entire St. Louis, MO branch occasionally)
Relocation support may be provided

**Must Successfully Complete 18-month Honeywell Training & Certification Program**

Commitment to obtain and maintain L3-4 CEATs (EPKS, OPM, Virtualization, TPS) certification while performing normal job duties.

The annual base salary range for this position is $102,000 - $128,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

3+ years of professional experience in an engineering or technical field (ie, field service, technical operations, industrial maintenance, process automation, heavy manufacturing, development and/or reliability engineering) or Military experience in electronics programs may be considered equivalent to this typical qualification
EPKS experience
3+ years of experience using Basic Windows OS and Microsoft Office applications
High School Diploma
Valid driver's license
Excellent troubleshooting and problem-solving skills
Knowledge of system installation, configuration, and maintenance
Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage
Strong communication and interpersonal skills
Ability to work independently and manage multiple tasks
Proficiency in using diagnostic tools and software

WE VALUE

Veterans
Associates Degree in Industrial Engineering or Technology or Bachelor's Degree in Engineering, Computer Science, Information Technology, Science, Technology, Math
Commitment to obtain and maintain L4 CEAT certification within 18 months of hire (Training is given to achieve this)
Ability to work safely within the Honeywell/Customer HSE requirements
Technical expertise in system hardware and software
Previous experience working in a Field Service Technician position
Experience with industrial process control field instrumentation
Networking experience
Previous technical/installation experience
Familiarity with Honeywell products and systems
Previous customer service experience
Ability to read and interpret technical manuals and schematics
Strong attention to detail and organizational skills
Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems
Proficient in using Microsoft Office Suite and other relevant software

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants
Additional Information

Category: Customer Experience
Location: HON LOC NOT AVAIL IN STATE, MN 99999 USA
Nonexempt

Customer Experience (GLOBAL)

Honeywell

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