Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement

What to Expect

The Sr. Observability Architect is responsible for designing and implementing enterprise-wide observability solutions that enable proactive and efficient monitoring, alerting, and troubleshooting of HCA systems and applications. This position will be responsible for ensuring the reliability, performance, and scalability of our critical systems and will work closely with development, infrastructure, and operations teams to support incident response and maintain SLAs.

What You Will Do

1. System Design:
• Design and implement comprehensive monitoring and observability solutions to track system health, performance, and user experience on HCA platforms such as Dynatrace, Solarwinds, etc. using industry best practices and standards.
• Design scalable observability solutions using various monitoring, logging, and tracing tools.
• Develop and maintain custom metrics, dashboards, integrations, and alerts on HCA observability platforms to satisfy technical and business requirements.
• Participate in incident response and RCA by utilizing observability expertise and providing data and recommendations to support system health and ensure the maintenance of Division SLAs
• Lead the optimization of monitoring systems to ensure efficient data collection and analysis.
• Collaborate with engineering teams to integrate observability into business processes and engineering practices.
• Lead the design and implementation of AI and ML-based technologies for automated decision-making.

2. Technical Support:
• Serve as the primary technical point of contact for clients, assisting with implementation, configuration, and optimization.
• Collaborate with the business partners and IT stakeholders, such as application owners, developers, operations, security, and governance teams, to understand their observability needs and requirements, and provide them with the appropriate solutions and tools.
• Conduct regular technical reviews and health checks to ensure client success.
• Provide expert-level troubleshooting and guidance to drive adoption of observability practices.

3. New Observability Technologies
• Evaluate and recommend new and emerging observability technologies and tools and conduct proof of concepts and pilots to assess their feasibility and value.

Qualifications

What You Will Bring
• Minimum 8 years progressive experience with 5 years in design, implementation, development, and customization of observability solutions such as Dynatrace, Solarwinds, OpenTelemetry, Prometheus, Grafana, etc.
• Experience with scripting languages such as Python, Bash, Powershell and configuration management tools such as Ansible, Terraform, etc.
• Bachelor's degree
• Relevant certifications in observability and monitoring technologies a plus.
• Design/Implementation: Expert level knowledge and skills in developing, implementing and customizing observability solutions such as Dynatrace, Solarwinds, etc.
• Technical Expertise: Advanced technical skills in observability tools and technologies such as Prometheus, Grafana, and Kubernetes.
• Problem-Solving: Strong analytical and problem-solving skills to address complex technical challenges.
• Communication: Excellent communication skills to interact with both technical and non-technical stakeholders.
• Project Management: Ability to manage multiple projects and priorities effectively.
• Continuous Learning: Commitment to continuous professional development to stay updated with the latest technologies and industry best practices.
• Solid understanding of network protocols, system administration, incident response, and troubleshooting techniques.
• Working knowledge with DevOps, CI/CD, and Agile methodologies.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

Hyundai Capital

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Sr. Observability Architect