Montana State University Billings is a preferred employer in the region-WE WANT YOU!
The following are reasons why you should join our team:

Work-life balance
Holidays-10 paid holidays per year and 1 Floating Holiday
Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status.
Employee and Dependent Tuition Waiver
Opportunities to engage in professional development opportunities
Committed to employee wellness and access to a robust Employee Assistance Program
Medical Benefits that are robust and affordable
Visit MUS Benefits to learn more about our benefit package including
- Medical, Vision, and Dental
- Life Insurance and Long Term Disability are incorporated into our benefits.
- Learn more about our retirement benefits at MUS Retirement.
Opportunities for career growth and a variety of career paths
Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
Beautiful campus environment that features our MSUB Mile walking path

The Montana Ten (MT10) Success Coach supports the overall success of MT10 Scholars serving as a continuous point of contact for students admitted into the MT10 Scholars program at the MSU Billings (MSUB) City College Campus as well as the University Campus as needed. The MT10 Success Coach will be responsible for ensuring that all preadmission and matriculation criteria, including but not limited to housing, meal plans, financial aid, account holds, referrals to support offices, student employment, transcripts, dual credit, and technology supports are in place or completed prior to new student orientation. The MT10 Coach will onboard and outboard students within the program with the intention of retaining students each semester, through graduation.

The MT10 Success Coach will carry a caseload of students whose academic journeys are in a variety of majors, additional support and guidance through the Career & Employment Center will support undeclared students within their first year. The coach will meet a minimum of once a month with their students and support their cohort on a day-to-day basis. With this, the MT10 Success Coach will continue to work closely with and support students through the entirety of their enrollment at MSUB; this support includes but is not limited to:

Reviewing student progress and utilizing community and academic support services
Providing consistent outreach to faculty and other MSUB staff to support student success
Accompanying students to meet with various departments on campus to ensure that any barriers to the students’ continuation at MSUB are resolved (i.e., financial aid, business services, mental health services, etc.)
Providing consistent communication with students.
Referring students to campus and community resources as needed to address barriers
Working in team settings to create a wraparound support network for MT10 students
Supporting student transfers within the system
Carrying out best practices in advising and objectives set by the Office of the Commissioner of Higher Education

The MT10 Success Coach will collaborate closely with academic departments, professional and faculty advisors, the advising center, and primary contacts in academic program. This is to ensure smooth transitions of each student into respective academic departments and majors after initial advising and general education evaluation is complete. This position is also responsible for tracking students’ progress and will adhere to the MT10 guidelines and associated best practices in advising.

Management and Supervision of Others

MT10 is a highly collaborative team. No one functions independently as it would be counterproductive to the program. Success Coaches have a high level of skill in terms of communication within the program as they provide mutual support to all MT10 program employees.

Minimum Position Knowledge, Skills, & Abilities:

Demonstrated commitment to students and to public education
Ability to support students in developing strategies to overcome difficulties, academic and personal, by identifying and addressing factors contributing to poor academic performance
Make referrals to campus and community resources as needed
Act as a liaison between students, academic departments, and support resource offices
Develop relationships of trust and establish meaningful connections with departmental advisors, TRIO, NAAC, MVSC, housing, athletics, admissions, financial aid, business services, registrar’s office and others
Serve as an initial point of contact for all MT10 students considering the MSUB City College and University campuses
Train and coach students in the use of academic resources
A foundational understanding of the principles of student success coaching
Ability to advise students regarding a myriad of issues from course selection to withdrawals and referrals to additional student support services, financial aid, Student Health Services, counseling, and tutoring
Ability to learn and familiarize oneself with MSUB academic policies and procedures
Ability to forge and foster professional relationships across MSUB campus and community stakeholders such at Montana High Schools, and Gear Up high schools in the surrounding areas
Ability to become knowledgeable about MSUB support and services offices
Excellent verbal, written and listening skills
Experienced use of computer software programs, including MS Word, Excel, and MS Outlook
Collect and maintain student performance data to document patterns associated with retention

Required Education, Experience, Knowledge, Skills, and/or Abilities:

Associates degree and at least (3) years of academic advising experience or related experience in a higher education setting or an equivalent combination of education and experience required
Knowledge of basic skills in active listening, rapport building and/or individualized student support models
Experience working in team settings and interdisciplinary collaboration

Post-Training Position Knowledge, Skills, & Position Expectations

Ability to use Banner effectively and knowledge of FERPA guidelines; ability to communicate in accordance with federal statutes with students, parents, and others who are concerned about a student’s welfare
Ability to assess student needs and provide the appropriate MSUB referrals, including but not limited to:
- academic standing, social involvement, and general student wellbeing
Ability to create, maintain, and strengthen professional relationships with students over time
Ability to create strong working relationships with various departments, staff, and faculty on campus
Proactive advocacy, both on campus and in the community, for student and program growth
Assist students in navigating any obstacles that inhibit student success
Using student centered approaches to analyzing student behaviors and academic performance
Engage in interdisciplinary collaboration both at MSUB and in the community
Ability to focus on students lived experience in relation to their academic performance, social engagement, and community involvement
Establish contacts with other MT10 schools (Missoula College, Helena College, the University of Montana, and any additional MUS schools following scaling) to help retain students to any of the for completion of a certificate or degree (bachelor’s or associate) program
Utilize various student information systems, including myInfo, D2L, Degree Works and Degree Planner, EAB Navigate, etc. to assess student progress and documentation
Assist students with academic appeals, withdrawal petitions, reinstatement plans, degree planning and graduation applications
Ability to effectively use and assist others with advising technologies
Advise MT10 students on academic standards, major selection and requirements, General Education requirements, and academic policies and procedures
Advise MT10 students on academic program planning prior to completing online orientation
Ability to learn in detail undergraduate curriculums at MSUB
Understanding of student transfer articulations
Understanding historical trauma, systemic discrimination, and institutionalized poverty

Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website.

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm

TO APPLY: https://employment.msubillings.edu/postings/7161
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Montana State University Billings Human Resources

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MT10 Success Coach, City College