We have a Datacenter Field Technician role for the Malta location.

This will be a remote role; however, will need to travel onsite as needed for service calls.

Job details: The right candidate will have a solid foundation of Server Hardware Break/Fix experience

We are looking for self-motivated, dedicated individuals to join our team of highly skilled professionals. The successful candidate will handle responding to customer calls in a prompt and efficient manner

Field Engineer will service all client needs including server hardware break-fix and IMAC support, As well as smart hand support for network equipment.
Troubleshoot, and supports systems/equipment (DELL, Oracle, IBM and HP Servers)
Diagnose, analyzes, and repairs product failures, orders and replaces parts as Needed
Follows all client policy and procedures, adhere to best practices
Presents problem resolution or refer more complex issues to a Sr. Support Engineer
Maintain part records and inventory
Documentation of activity and will show strong organizational skills
Express positive attitude and strong analytical skills

Skills:

Extensive Server and hardware trouble shooting experience required
Capable of replacing all hardware components in large scale data center
Experienced with newer generation Dell, Oracle, Lenovo, and HP servers
Ability to learn and adhere to new procedures
Working experience with Remote Access Cards (IDRAC, ILOM, ILO, Ect)
Strong communication skill with ability to provide technical updates
Proficient at administrative tasks and paperwork
Familiarity with ticket-tracking software (Experience with Service Now preferred)
Must be a self-starter with the ability to work independently without supervision and within a team environment
Must have a professional demeanor and the ability to develop effective working relationships with end users and stakeholders
CompTia A+ Certification is a plus
CompTia Server+ Certification is a plus
Dell Certification is a plus
HP Certification is a plus
IBM Certification is a plus

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Schedule:

8 hour shift

Experience:

Remote access card: 1 year (Preferred)
HP , DELL servers: 1 year (Preferred)
Data center: 1 year (Preferred)
Hardware breakfix: 1 year (Preferred)

Work Location: Remote

VORTAL SOFTSOLUTIONS PRIVATE LIMITED

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