About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
BENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose: The Business Analyst role will support both the Business Analyst and Project Coordination work supporting VNA's HRIS team. This role will assist and support the plan, design, development, and launch of efficient business system processes. This includes using critical thinking, investigation, analysis, review and documentation in support of business cases, proposed projects and system requirements.
Primary Duties/Responsibilities:Business Analyst:
- Collaborates with stakeholders to define and document technical and functional system requirements through process maps, process documentation for all HRIS related projects. Works to identify risk and develop mitigation plans.
- Partners with business users to fully understand requirements; conducts interviews with key project stakeholders and documents and presents the results.
- Examine efficiencies in automation, setup, change orders, requests, and approval processes.
- Explores common assumptions, rethinking existing configurations with a focus on efficiency and improvement.
- Creates and reviews manuals, procedures, and related user training; ensuring documentation and delivery is consistent, targeted to the appropriate audience and aligns to VNA guidelines.
- Contribute to the overall HR Technology roadmap and optimization approach.
- Coordinate and manage Workday releases (2xs a year) with Workday and internal stakeholders.
- Review ongoing system updates and new features available in Workday to streamline processes and inform the HR Technology roadmap.
- This individual may also provide technical support to both internal and external customers as needed.
Project Coordination:
- Organize and manage the intake of CRM project tickets, ensuring proper assignment, project coordination and deadlines are documented and met.
- Provide project coordination support to the HRIS team ensuring clear documented visibility to project/request queue, prioritization, status, risks and achievements.
- Leverages metrics and feedback to provide innovative insights into ways to improve processes and programs and streamline user experience.
Education/Experience/Background:- Associate Degree required. Bachelor's degree preferred in HR or related discipline.
- 3+ years of Business Analyst / Project Coordination experience.
- Proficiency in Google Suites.
- Familiarity with referential material creation (job aids, FAQs, videos, webinars, etc.).
- Experience with Workday system implementation is a plus.
- Up to 2+ years process map design; providing valuable feedback relating to HR process improvement.
- Prior change management and training exposure.
- Experience with agile development, design thinking, six sigma / lean, customer journey mapping, UX design and testing, process mapping (highly preferred).
Knowledge/Skills/Abilities:- Excellent written and oral communication skills.
- Excellent listening and interpersonal skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Effective meeting facilitation.
- Ability to learn quickly including tools and concepts.
- Works well as a team member and as a positive influence to others.
- Flexible during times of change.
- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
- Persuasive, encouraging, and motivating.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Proven analytical and creative problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a results driven environment.
Physical Requirements:We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
