Company Profile Oceaneering International Inc. is a global supplier of engineering services and products, predominantly to the oil and gas industry, and are present in all geographical regions of the world. Oceaneering Norway consists of the companies Oceaneering Ltd., Oceaneering Asset Integrity Ltd., and Oceaneering Rotator Ltd.
Our mission and vision are; We solve the unsolvable and thrive by creating industry-changing technically creative solutions for the most complex operational challenges under water, on land, and in space.
To solve our mission, and reach our vision, we need colleagues with different backgrounds and competences. We believe diversity gives us a broader perspective and a better understanding of our customers' needs. We are certain that if we do things right, grow together, outperform expectations and own the challenge, we will solve our mission and reach our vision.
Position Summary We are now looking for a new team member to join our IT team! This position is based in Bergen and will work closely with team members in Bergen, Stavanger, and Nodeland.
In this role, you will be responsible for providing IT support to local and remote employees, ensuring the smooth operation of hardware, software, and network systems. Key responsibilities include setting up and maintaining desktops, laptops, and mobile devices, troubleshooting network connectivity, managing user accounts (Active Directory / Exchange), and responding to IT support tickets within SLA requirements.
Duties & Responsibilities Key Responsibilities: - Set up, image, configure, and maintain company desktops, laptops, and mobile devices, including conference room equipment
- Prioritize and provide support to executive leadership within the organization
- Help business operations utilize information systems to improve efficiency
- Provide local and remote end-user support for all computer-related applications
- Configure, test, and troubleshoot network connectivity for local and remote computers
- Manage user account information and permissions (Active Directory / Exchange)
- Prioritize, respond to, and update IT support tickets within SLA requirements
- Maintain, analyze, and repair hardware and software systems
- Maintain and monitor IT inventory
- Assist internal IT groups in support of the local IT infrastructure
- Advocate, adhere to, and draft IT policies
- Represent the local IT team and the business as the point of contact for IT projects
- Travel to support local Oceaneering sites, with occasional travel to other locations
Qualifications Qualifications: - Bachelor's degree or a minimum of 4 years of experience in maintaining computer hardware/software and working in a customer-oriented service environment
- Strong experience in computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing systems, asset management, printer services, videoconferencing equipment, and applications
- Excellent verbal and written communication skills in both English and Norwegian
- Knowledge of MESD, Asset Management systems, PeopleSoft, Enovia, AutoCAD, SolidWorks is an advantage
- Driver's license (Class B)
We Are Looking for Someone Who: - Can interpret and follow technical procedures and create procedural steps and guidelines.
- Can solve practical problems and deal with a variety of concrete variables in situations with limited standardization
- Knows how to use various information technology systems required for successful job performance
- Can effectively present information and respond to questions from managers and clients
- Can communicate effectively in both oral and written form and ensures that important information from management is shared appropriately
- Can ensure that regular, consistent communication takes place within the area of responsibility
- Can ensure that all relevant stakeholders are kept informed about project developments and plans
How To Apply Application Process: To be considered for this position, your application and CV must be uploaded as one PDF file.
Due to limitations in our application portal, any additional information must be sent via email to: talentacquisition-oii@oceaneering.com.
Please use the following reference for all uploads/emails: "Job ID 28712 Technologist II - Client Services".
