The HR Operations Analyst (HROA) is mainly responsible for the HR Transactions using established procedures and guidelines. This may include HR data quality and integrity in HR systems of record. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Complies with the Data Privacy and Protection Guidelines and relevant legislation.
- Responsible for the administration of HR transactions using the global and Standard Work Instructions (SWI) documentation.
- Timely delivery of Employee query services for in scope geography.
- Performs Master Data actions and other associated transactions such as hiring, promotion, transfer, suspension, termination, payments, deductions, creation of vacation travel allowance, etc., as required.
- Ensures all transactions are performed per ticket/workflow request within the established KPI.
- Coordinates with Payroll Analysts to ensure employees' data impacting Payroll is efficiently and accurately captured and maintained in payroll system within established deadlines.
- Performs manual salary, bonus and time data adjustments updates on time with appropriate approvals when required.
- Acts as gate keeper to ensure that SAP actions, transactions, exemptions, and other documentation complies with internal procedures and policies regarding master data updates to the system before processing.
- Maintains and close employee queries or requests pertaining to HR transactions and master data within the established KPIs.
- E-files proper documentation for required actions in accordance with prescribed rules to ensure that it is available for audit reference.
- Performs buddy and data quality checks regularly to maintain data quality and integrity in the HR master database.
- Follows the escalation matrix for potential incidents, and report HR service quality events in QUEST-HR.
- Generates employment documents when applicable accurately and on time.
- Identifies and participates in continuous improvement initiatives.
- Supports and assists in audits of the HR master database. Coordinates with relevant parties to resolve existing discrepancies and prevent potential new ones.
- Participates and contributes in service delivery meetings.
- Conducts research, analyzes data, provides ad-hoc reports, and presents feedback on assigned projects when required.
- Perform user acceptance testing as per agreed timelines.
- When required, participates in customer engagement events.
- Serves as champion for specific activities or subject matter expert on selected topics.
- Frequently reviews and updates checklist and SWI documentation and follow up for sign-off.
- Documents best practices and shares lessons learned with stakeholders.
- Delivers ad-hoc knowledge sharing sessions to HR Hub employees and location HR when required.
- Ensuring delivery of services with positive customer experience.
- Participates in/contributes to Service Delivery and Service Quality Meetings.
- Conducts research, analyzes data, provides ad-hoc reports and presents feedback on assigned projects when required.
- Participates in HR open houses.
- Participates in the implementation/roll-out of any new campaigns, initiatives, policies etc. as part of global or local strategy.
- Proactively serves as a champion for specific activities or projects or Subject Matter Expert (SME) on selected topic.
- Frequently reviews and updates the Knowledge Base, Standard Work Instructions (SWI), internal procedures and guidelines.
- Creates FAQ documentation when required, documents best practices in the knowledge base and share lessons learnt with stakeholders.
- Maintains GeoUnit/country-specific training plans and checklists at hub level by periodically checking for relevance.
- Prepares the training material and delivers ad-hoc knowledge sharing sessions/trainings to Hub employees and Location HR when required.
- Identifies training gaps impacting service quality based on the analysis of KPI, daily activities and evaluation of the effectiveness of the current service levels and escalate to manager for appropriate action.
Bachelors degree in Business Administration or Industrial Engineering
0-2 yrs experience
Interest in career in HR, Payroll
Basic to Intermediate Excel capabilities
