The Field Service Manager is responsible for QHSE and directing field employees in safe, reliable, efficient product and service delivery, and for driving customer satisfaction and service quality. The PSD Manager drives field employee progression through competency development and performance evaluation. This person liaises with the BL PSD Manager for job life cycle support and technical and incident management.
Roles and Responsibilities:
- Review and approve technical job programs.
- Perform, consolidate and analyze JRAs and generate exemptions and MOCs as needed.
- Approve JRAs based on job risk level and Conformance Assessment score.
- Approve PRAs based on PRA index and PRA phase.
- Conduct pre- and post-job briefs for every job.
- Discuss and communicate risks and controls to field personnel.
- Lead by example with frequent field visits and expect the same of your team.
- Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery. Lead incident investigation, validation of results and reviews.
- Responsible for contract ownership and driving contract value assurance.
- Manage service delivery process to exceed customer expectations.
- Execute Employee Management Plans.
- Manage quality control of all field deliverables.
- Ensure customer acceptance of service delivery. Approve final job deliverables and job invoice supporting documentation.
- Ensure support to other functional processes with proper handoffs at key interfaces.
Minimum Job Qualifications - HS Diploma required/GED. Technical degree preferred
- Mechanically Inclined/Adept
- 3+ years of Oil & Gas or related industry experience
- 5+ years of experience in equipment maintenance/technician field role
- Candidates must be able to legally work and reside in the US, without sponsorship
