Join Our Dynamic Team as a Repair Project Coordinator at GEA!
Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented a Repair Project Coordinator to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.
Is responsible for planning and coordination of repair orders in our network of Repair Workshops.
Responsibilities / Tasks
We are seeking a highly organized and detail-oriented Repair Coordinator with strong mechanical experience to join our team. The ideal candidate will work closely with customers and internal teams to manage repair orders, provide accurate repair cost estimates, and ensure timely completion of repair projects. This role requires excellent communication skills, technical knowledge, and the ability to coordinate multiple tasks efficiently
Customer Interaction and Repair Orders:
- Work with customers to set up new repair orders, including issuing Return Good Authorizations (RGAs).
- Obtain and verify proper safety information.
- Initiate inspection of customer's equipment with repair shops.
Repair Cost Estimation:
- Interpret information provided by repair shops and technical advisors.
- Calculate repair costs and prepare written estimates for submission to customers.
Repair Progress Coordination:
- Coordinate and monitor the progress of repairs.
- Follow up on part shortages to ensure timely completion.
- Update the repair Access database with current delivery information from production meetings.
Rental Equipment Management:
- Handle all customer requests for rental equipment and exchange items.
- Maintain records of the rental fleet.
- Coordinate the reconditioning of the rental fleet.
Invoicing and Billing:
- Perform final calculations for repair invoices.
- Handle billing processes efficiently.
- Mechanical Experience: Proven experience in a mechanical or technical field, preferably involving equipment repair and maintenance.
- Technical Knowledge: Ability to interpret technical information and repair shop reports.
- Customer Service Skills: Excellent communication and interpersonal skills for customer interaction.
- Organizational Skills: Strong ability to coordinate and manage multiple tasks efficiently.
- Detail-Oriented: High attention to detail in preparing estimates, maintaining records, and handling billing.
- Computer Skills: Proficiency in using databases, particularly Access, and other relevant software for record-keeping and communication.
- Problem-Solving: Ability to identify issues, follow up on part shortages, and ensure timely completion of repair projects.
Your Profile / Qualifications
Associate's Degree in a Technical field - Mechanical or Electro-mechanical/ engineering
3+ years of customer service experience preferably in a manufacturing
environment
Proficient in MS office (MS word, Excel, Access)
Knowledge of SAP is Desirable
Excellent Communication skills required
Proven ability to set priorities, perform under pressure and complete multiple tasks within appropriate time frames
Ability to read and interpret mechanical drawings is desired
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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