The Service Sales (Outside) individual is responsible for implementing and managing the sale of spare parts, repairs, field service, service projects, and service level agreements for the business by utilizing consultative sales tactics and clearly communicating the value proposition, which in turn grow the overall service business.
Responsibilities / Tasks
- Effect sales of GEA Service Solutions - North America by representing the company in a professional manner
- Actively promote the GEA CREATE organizational concept - to external customers and internal employees
- Develop trusting relationships with key decision makers within the market
- Use of the CRM system involved to understand client needs, provide personalized solutions, and ensure ongoing support
- Engage with clients to understand their challenges and offer tailored solutions that address their specific needs
- Maintain a thorough knowledge of the involved markets and potential new markets
- Clearly articulate services offered by demonstrating how the service can solve problems, improve efficiency, or deliver cost savings
- Actively seek opportunities for business growth via the current route to market
- Travels to potential and existing clients for sales support/evaluation as needed
- Actively prepare proposals for smaller scale projects (service projects) and large plant Service Level Agreements
- Responsibility for order entry into ERP system, project management, execution, and invoicing
- Assist with training Service Project Execution group for the above item
- Maintain Service Projects on Hotlist and appropriate CRM database
- Assist with large project Spare Parts orders - provide follow up and ensure the sale is executed
- Participate in the negotiation of offers, quotations, and contracts (customer T&C's)
- Obtain assistance from other groups (APC, STEC, PTC, S SER) for more complicated applications
- Provides market feedback (competition, trends, etc.) to Solution Service
Your Profile / Qualifications
- Bachelors Degree in Engineering, Food Science, Business, or related field preferred.
- 3-5 years of experience in Sales/Sales Support is preferred
- Must be available to travel 50-75% of available working time
- Must understand technical process and have a firm understanding of service capabilities.
- Advantageous to have working knowledge of MS office products.
- Must have the ability to learn current ERP system used for order entry/processing.
- Must be aware of route to market and differences in strategic selling approach.
- Must be capable of working in a team or independently.
- Individual to be detailed oriented.
- Must possess good English language skills, both verbal and written.
- Possess good interpersonal skills and work well in a team setting, as well as independently as required.
- Inherent sense of urgency about making sales.
- Must be self-motivated.
- Must possess excellent verbal communication skills and be able to clearly explain ideas/thoughts.
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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