Job#: 2042009
Job Description:
Job Title: Customer Experience Technology Architect
Duration:Direct Hire!!!
Compensation:Base salary + benefits
Location:Atlanta, GA (3x a week on-site, 2 days remote)
**you must be authorized to work in the US. We cannot provide sponsorship for this position**
please apply directly by emailing [email protected] a word copy of your resume and a brief write up of your experience
The CX (Customer Experience) Technology Architect is a key role in the CX delivery capability in evaluating and proposing technology solution alternatives that drive value and innovation to transform and improve the customer and consumer experience.
You will work closely with cross-functional teams, including IT, marketing, sales, and service, to define technology-driven solutions in support of key business and technology bets across all business segments for BP, P&C and CPG.
Drive long term value with a technology roadmap across various CX domains including CRM, eCommerce, Portal, Marketing utilizing strong knowledge of capabilities in platforms like Salesforce, Microsoft Dynamics and Marketing technologies, and integration with core business and customer systems.
LOCATION: ATLANTA, GAWhat You Will DoKey Responsibilities:
- Define an effective integrated technology solution architecture that enhances the customer experience, particularly focusing on CRM, eCommerce, Customer Portal, Marketing and related capabilities.
- Collaborate with stakeholders to understand their needs or gaps, translate them into technology solutions, that create value for the customer and deliver business outcomes.
- Leverage knowledge in Salesforce, SAP, Microsoft Dynamics and related CX technologies to develop competitively advantaged capabilities and solution/architecture alternatives
- Drive continuous improvement, innovation, and customer-centricity.
- Implement best practices and maintain knowledge of emerging technologies and latest trends and advancements in the field of customer experience technologies
Who You Are (Basic Qualifications)- At least 5 years experiencein CX (CRM, eCommerce, portals, marketing tech) with specific knowledge of salesforce along with integration, ERP and other CRM technologies like SAP, and Microsoft Dynamics etc.
- Critical thinking and problem-solving skills and the ability to make informed recommendations evaluating alternatives and trade-offs that create the highest long term value.
- Superior communication skills, with the ability to engage effectively with a range of stakeholders.
- A customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
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