Summary
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Duties
WHAT IS THE HUMAN CAPITAL OFFICE (HCO)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Operations, Human Resources Shared Services
The following are the duties of this position at the full working level.
- Provides a wide range of personnel management technical advice, assistance, and related services to
management officials and employees within the agency and performs research involving multiple personnel management functions. Answers questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions.
- Provides a wide range of personnel management technical advice, assistance, and related services to
management officials and employees within the agency and performs research involving multiple personnel management functions. Answers questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions.
- Advises and assists employees and managers in resolving complex employee account issues/problems
initiated by the individual and/or management, or discovered by the EAR, by explaining technical
information or answering complaints on a wide range of advanced and multifaceted personnel/payroll issues. Conducts research, engages in employee interviews, and advises customers as to future action necessary to ensure accurate employee account information in all databases, i.e., HRConnect, eOPF, Totally Automated Personnel System (TAPS), eOPF, and National Finance Center (NFC).
- Engages in projects to analyze, review, evaluate, and/or correct records. Engages in analysis and research and ascertains the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries or resolve problems related to the unique circumstances of each individual.
- Reviews program procedures and advises on techniques to improve baseline measures and employee
organizational efficiency for assigned functions. Engages in projects and studies to improve processes.
Analyzes and identifies actual and/or potential problems and recommends solutions, i.e., initiating more
detailed referrals to a Subject Matter Expert.
This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.
Requirements
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to , , and .
- Complete a to determine your suitability for Federal employment, at the time requested by the agency.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These must be unexpired original or certified copies.
- The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with and certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:
GS-05: You must have one (1) year of general experience at a level of difficulty and responsibility equivalent to the next lower level (GS-4) in the normal line of progression in the Federal service. General experience for this position includes: Experience demonstrating knowledge of standard procedures and requirements related to human resources (HR) to perform a variety of clerical duties that support an assigned HR function. Examples of qualifying experience may include: Maintaining position descriptions, position classification standards, and files; providing routine information to managers and employees on various HR-related issues; reviewing personnel records and/or paperwork for accuracy, completeness, and consistency; providing support work to others managing programs (e.g., training programs, education programs, etc.); participating in preparing course materials for printing and distribution; and/or assisting with preparing hiring vacancy listings/ announcements for review.
OR You may substitute education for experience as follows: Bachelor's degree or four (4) years of education above high school in any field, from an accredited college or university.
OR You may qualify with an equivalent combination of experience and education.
GS-06: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-5) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of and skill in applying an extensive body of human resources management rules, procedures, and operations pertaining to the specific functional assignment. Knowledge of and skill using various computer equipment and software equipment to prepare documents, input data, compile and generate reports, and monitor administrative controls.
GS-07: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-6) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of and skill in applying a comprehensive body of human resources management rules, procedures, and technical methods pertaining to the specific functional assignment. Knowledge of and the skill using various computer equipment and software equipment to prepare documents, input data, compile and generate reports and monitor administrative controls.
GS-08: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-7) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of and skill in applying a comprehensive body of human resources management rules, procedures, and technical methods pertaining to the specific functional assignment. Knowledge of and skill in utilizing various computer equipment and software equipment to prepare documents, input data, compile and generate reports, and monitor administrative controls.
Examples of qualifying experience may include: Utilizing personnel automated systems and procedures to determine appropriate steps to input non-routine personnel actions and to resolve rejected documents; utilizing written and oral communication techniques to explain complex programs and to clarify difficult problems; applying regulations and requirements relating to basic recruitment and placement and/or employee benefits and labor relations, position classification, basic and complicated qualifications, pay setting, and/or personnel/payroll programs in order to provide expert assistance to employees and managers; and resolving a wide range of complex personnel and employee account problems/issues.
For more information on qualifications please refer to .How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Applies Technology to Tasks
- Customer Service (Clerical/Technical)
- Interpersonal Skills
- Managing and Organizing Information
- Problem Solving
- Reading
- Writing
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.
If you are a displaced or surplus Federal employee (eligible for the , you must receive a rating of category CAT A/B to be rated as "well qualified" to receive special selection priority.
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( are optional.) Please view
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
10-point preference eligible - Submit an , along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to for additional information on veterans' preference.
- Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
- Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents.
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
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