At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary PREVIOUS CANDIDATES NEED NOT REAPPLYMBTA Office of the Chief of InfrastructureThe Business Analyst will assist the Director of Analytics and Logistics to provide analytical and logistical support to all departments within Engineering and Maintenance (E&M). The Analyst will leverage multiple data sources to iteratively build dashboards to empower stakeholders to make data driven decisions and create a culture of continuous improvement. This position will also assist in the development of performance-based specifications, to include the optimization of labor requirements, analyze data of various forms (financial, labor, maintenance) and perform as needed maintenance on existing digital tools. In addition, this position will serve as a liaison with external departments such as Procurement and Logistics, Contract Administration, Budget, Asset Management, and Capital Programs in order to provide data and support existing processes. Duties & Responsibilities Analyze the performance of current business processes and work to continuously optimize them based upon external and internal feedback.Utilize available data visualization tools to build and catalog performance trends in support of periodic reviews with vendors or internal parties (e.g. Tableau Dashboards)Assist in convening internal departments or third-party providers to review contract or internal performance trends and discuss improvements.Analyze data to quantify a third-party provider's performance over time.Review MBTA documentation and process key inputs and outputs (requisitions, payments, access requests, reporting requests, etc.) into MBTA information systems such as PeopleSoft, enterprise asset management systems, etc.Perform special studies and projects to optimize the use of available resources. Build analytical models to support "what-if" analysis Identify issues that require analyses, providing early notice of problem areas at a high level and at the departmental level.Encourage the adoption of existing digital systems and newly deployed digital tools through hands-on training sessions.Perform related duties and prepare materials for presentations, reports, and special projects as assigned.Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.Perform all other duties and projects that may be assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Physical Demands and Working ConditionsThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Available to work all shifts and locations as assigned or directed.Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.Have the ability to work any and all shifts and/or locations assigned or directed. Supervision None Minimum Requirements & Qualifications A bachelor's degree from an accredited institution in business, finance, mathematics, economics, or related field Minimum Experience and Required SkillsTwo (2) years of experience in a field requiring quantitative analysis.Effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools.Demonstrated knowledge of data analysis and data visualization tools (such as Tableau) and familiarity with agile methodologies.Demonstrated ability to multi-task and work independently to meet deadlines.Experience working as a member of a cross-functional team. Proven proficiency utilizing Microsoft applications, including Excel, Word, and PowerPointNote:Applicants may be required to complete a Microsoft Excel Exam as part of the selection process.Excellent collaboration and customer service skills. Preferred Experience and SkillsExperience working for a public agency. Substitutions A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of serviceDisclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions. PDN-9c38060a-fd56-4d05-acc3-9694975599b0