Company Description
Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission!
Job Description
Job Summary Under the general direction of the Collections Team Lead/Manager , the Collection Specialist is a role that collaborates with all areas of the business, to include Billing, Service, and Area Sales Managers. Collection Specialists are generally responsible for managing and collecting outstanding accounts receivable from customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reduce the amount of accounts receivable.
Key Characteristics (Highlight characteristics required to succeed in the role)
• Written and verbal Communication skills
• Accounting skills
• Problem solving
Duties &Responsibilities
• Customer collections - Convert to cash for designated portfolio
• Make collections contact using the company's Desktop Procedures (DTP) which includes calls, emails, and escalations
• Address/resolve payment disputes/deduction issues
• Document and update collection status (system notes)
• Identify and communicate escalations to mitigate risk
• Collecting and analyzing data for a selected payment/debt history.
• Consulting and helping customers with disputes.
• Partner with the shared service cash/order to cash team.
• Developing measures encouraging timely payments.
• Managing historical records of account status and collection operations.
• Reporting on collection operations and customer account updates.
• Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
• Execute credit card payments when necessary.
• Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
• Other essential functions and duties may be assigned as needed.
Knowledge, Skills & Abilities (List out required and preferred skills as applicable)
• Role requires an agile mind set and ability to execute change quickly.
• Basic knowledge of O2C (Order to Cash) cycle
• Basic understanding of Accounts Payable process
• Basic understanding of GAAP and general accounting
• Customer Service as it relates to AR
• Ability to work independently and plan extensively to meet goals
• Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
• Possesses an eye for detail and has excellent written and verbal communication skills
• Must demonstrate strong ability to identify, analyze and solve problems
• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
• Must have the eagerness and capacity to learn and think out of the box
Qualifications
Education & Experience Required:
• High school diploma, GED or equivalent required
• 3+ years of AR experience or equivalent combination of education and experience required.
Preferred:
• Associate degree in business from an accredited college or university preferred
• Strong billing reconciliation and accounting skills
• Motivated problem-solver who can work together effectively with a larger team.
• Experience with Google applications a plus
Additional Information
Working Conditions
• Remote or Hybrid role
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
