Job Title: Director, Ticket Sales
Reports to: Assistant General Manager, Sales & Marketing
Contract type: Permanent, full-time
Hours: Monday-Friday as required, weekends and holidays as needed
Location: Albuquerque, NM
About the Albuquerque Isotopes:The Albuquerque Isotopes are a Triple-A affiliate of the Colorado Rockies, bringing competitive baseball and family fun to a new level-5,100 feet above sea level, to be exact. Albuquerque's baseball history dates back over 130 years, with its rich tradition beginning on the State Fairgrounds in the 1800s and continuing today at the beautiful Rio Grande Credit Union Field at Isotopes Park. Named after the iconic Isotopes from the TV show The Simpsons, the team embodies the spirit of Albuquerque's unique blend of local charm and vibrant energy. With a roster full of rising stars, the Isotopes are dedicated to showcasing top-tier talent while creating a fun, family-friendly atmosphere, delivering a season packed with memorable moments. The Isotopes are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment. Come join the team and experience the excitement and camaraderie of Isotopes baseball firsthand.
Position Overview: The Albuquerque Isotopes are seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Director, Ticket Sales will report to and collaborate with the Assistant General Manager, Sales & Marketing.
Essential Job Duties & Responsibilities: - Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization
- Actively sell and maintain a healthy book of ticket sales business
- Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization
- Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews
- Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis
- Regularly measure the effectiveness of the organization's various sales campaigns and offerings and provide recommendations for further improvement
- Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline
- Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward
- Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization
- Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio
- Other duties as assigned
Minimum Qualifications: - Bachelor's degree in business, Marketing, Sport Management, or a related field
- 4+ years of experience in ticket or other B2B and B2C sales
- 2+ year of sales leadership experience
- Proven ability to build, develop and retain a staff
- Team above self-mentality
- High personal accountability
- Strong time management and organizational skills
- Desire to cultivate strong relationships within and outside of the organization
- Ability to be creative, take calculated risks and strive to better the standing of the organization
- Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level
- Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time
- Ability to work flexible hours including evenings, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:- What is your expected salary range for this position?
- Where are you currently located? If not in the Albuquerque area, are you willing to relocate for this position?
- How many years of experience do you have in ticket sales within the sports or entertainment industries?
- Have you led a ticket sales team before?
- What CRM systems have you used before?
- Do you have experience developing and executing ticket sales strategies?
