Requisition ID # 161620
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Customer & Enterprise Solutions
Work Type: Hybrid
Job Location: Sacramento
Department OverviewPG&E's Customer Channels and Services (CC&S) team is a collective group of professionals who support customers with responsive and empathetic communication, revenue processing, effective management of customer financial commitments, analytical insights, technological solutions, and self-service tools. We're here for customers, helping with everyday needs and providing support during emergency events.
Position SummaryThe successful candidate will be joining a new business strategy team whose focus is advancing the implementation of PG&E's Lean methodology within the CC&S and larger Customer Experience organizations. The candidate will build out cross-functional processes for our daily, weekly, and monthly operating reviews, which involve tracking and reporting out on key performance indicator (KPI) metrics. This includes procedures for tracking action item resolution and updating Tactical Implementation Plans (TIPs), documenting and maintaining the team's standard work, procedures for tracking and aligning business narratives, and the preparation of metric owners to report findings at operating reviews.
In addition, the candidate will support the CC&S Vice President in preparing onsite and remote staff meetings, occasionally leading operating reviews, tracking and driving completion of team action items, and maintaining team SharePoint sites.
This position is hybrid, working from your remote office and your assigned work location based on business need. The position may also require travel into the Oakland General Office (OGO) to attend monthly meetings.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
Bay Area Minimum: $98,000
Bay Area Maximum: $146,000
&/OR
California Minimum: $93,000
California Maximum: $139,000
Job Responsibilities• Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews to identify and quantify issues and recommend solutions.
• Develops and updates quality standards, monitors quality, identifies issues and recommends improvements, includes process mapping and process redesign.
• Develops/delivers end-to-end process training materials to better support business needs. May develop change management plans and/or deliver end-to-end process training in a one-on-one or group setting.
• Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders.
• May manage small-to-mid-size projects, determining scope, budget, timeframes, form teams, assign tasks, manage resources and issues.
QualificationsMinimum
• Bachelor's degree in communication studies, marketing, business, or related field or equivalent experience
• 4 years of related or equivalent experience
Desired
• MBA or equivalent graduate degree
• LSS Green Belt
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Purpose, Virtues and StandsOur
Purpose explains "why" we exist:
- Delivering for our hometowns
- Serving our planet
- Leading with love
Our
Virtues capture "who" we need to be:
- Trustworthy
- Empathetic
- Curious
- Tenacious
- Nimble
- Owners
Our
Stands are "what" we will achieve together:
- Everyone and everything is always safe
- Catastrophic wildfires shall stop
- It is enjoyable to work with and for PG&E
- Clean and resilient energy for all
- Our work shall create prosperity for all customers and investors
More About Our Company
EEOPacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link:
Employee Privacy Notice PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.
