NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Under general supervision of Executive Director / Chief Executive Officer (CEO), equivalent or higher, participates in the formulation, development, implementation, coordination and evaluation of plans, policies, methods and procedures, directed towards the improvement and transition of Gotham Health. Resolves special administrative problems pertaining to policy and practice in program planning, operation, analysis, implementation and evaluation within the division.

Is responsible for supervising, coordinating and executing the management of multiple departmental projects or a large-scale and complex project focused on improvement or development of health care setting and/or system-wide initiatives in support of its strategic goals. Supports collaborative development with various business teams and drives process improvements for the successful management of the overall project lifecycle, supporting provision of all deliverables from inception to completion.

AREAS OF RESPONSIBILITIES

Conducts and participates in meetings, hearings and conferences as a representative of the CEO.
Develops and maintains viable operational procedures within the department and optimal operational support for Corporation programs.
Prepares reports, speeches and press releases within the context of departmental objectives.
Consult with departmental leadership and other key stakeholders to develop implementation schedules and provides support to the development and implementation of various operational plans and technical / logistical tracking systems to meet operational needs.
Ensures that scope of statements, estimates, and contract documents are prepared, in accordance with standards and NYC H+H / Gotham Health operating procedures.
Study market dynamics: customer/patient feedback (Press Ganey scores / surveys / social media), clinician feedback, and research customer trends for new business lines.
Identify important capital projects, joint ventures, and other strategic partnership opportunities.
Ensure strategies are well communicated and translated into actionable and quantitative plans for entities and work units/functions.
Collaborate with CEO and Board to ensure strategic plans and goals align with organizational priorities and monitor/measure performance.
Identify and convey strategic risks to CEO, Board, and other senior leadership.
Communicate / market strategy across departments and organization.
Oversee the execution of business initiatives.
Develop a partnership portfolio of internal departments, external NYC agencies, and outside approved vendors to achieve long-term innovative goals and best practices.
Team with Chief Financial Officer to ensure funding and resources are available to execute initiatives.
Implements directives of the Executive Director or designee, reviews and evaluates existing programs, makes recommendations for improvement, modification and provision of general administrative and support services.
Audits existing programs and facility operations and applies approved criteria for evaluating programs and operational activities.

Minimum Qualifications

1. Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and,

2. N.Y. State license; and,

3. Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or,

4. A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,

5. Eight years of progressively responsible experience in health and medical services administration, of which at least four years must have been in a managerial or administrative capacity.

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