Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Information Technology Team with the Information Technology Division.
Responsible for effectively managing the platform and midrange enterprise services. The individual will anticipate and solve problems at an enterprise level for Midrange Services. The individual in this position must remain continuously aware of business, technical, architecture, and infrastructure issues and aid in the development of creative solutions, including the outsourcing of those solutions. This individual may be called upon to provide any level of project management for single or multiple projects. This individual will also be responsible for managing Enterprise Shared Services (ESS). These services include Virtualization platform, Citrix, Load balancing etc. These services are offered at the enterprise level and are usually in high demand. The candidate must have the ability to determine enterprise priority and adjust delivery schedules for these services when scheduling conflicts occur.

What you'll do

Oversee IT Network Operations practice
Facilitate the digital transformation of Network infrastructure to the Cloud aligning to Agile, DevOps and a product mindset.
Responsible for process improvement, corrective action plans, root cause analysis, predictive analysis, forecasting and change governance, with a strong metrics and analytical mindset to drive service-excellence.
Leads the Operations team to ensure alignment to the business strategy, technology roadmap, and adherence to network, telecommunications governance, security best practices and policies, while driving accountability to product OKR progress.
Transform the organization by leveraging and enabling automation, orchestration, continuous integration and continuous delivery (CI/CD), while maturing the delivery and support of Infrastructure As Code to drive a programmatic practice
Accountable for identifying operations services within the business unit portfolios, having end-to-end accountability for customer satisfaction, delivery effectiveness, cost allocations/transparency.
Functions as a change agent and influence business direction, increase IT business value and simplicity.
Serve as an advocate of his/her business stakeholders into IT and help evangelize the role of IT and technology back to the business.
Thought leader who can stimulate innovation, and utilize the autonomy granted to enable improvements.
Analyze technology trends and develop technology strategy, solution, and delivery processes designed for agility and cost effectiveness.
Presents innovate forward thinking concepts and technology, to improve business processes and increase topline revenue and profitability.
Strong leadership and negotiating abilities. The ability to lead cross functional teams, building consensus and buy-in.
Participate in IT strategic planning, financial planning, and Portfolio partnership prioritization.
Ability to translate strategic plans into specific Objectives and Key Results, and to create and execute plans to achieve objectives.
Develop and lead team by providing mentorship, motivation, and transparency
Set tone and foster a Servant Leadership environment. Understanding and promoting SERVE principles - See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships and Embody The Values.
Strong focus on operational excellence and staying current with all Life Cycle Management and Security best practices for all hardware and software.
Empower your team, TRUST them, and celebrate successes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in computer science, Engineering, or related field/equivalent experience
5+ years of Engineering experience in Network Infrastructure Technologies in a large Enterprise environment
5+ years leading cross functional teams and managing people
5+ years working with outside vendors, negotiating services and monitoring the delivery of those services

Preferred Qualifications- Education & Prior Job Experience

Knowledge of Modern Network Infrastructure (Architecture, Engineering, Support, Software Service Defined Infrastructure); Technologies (Palo Alto/Cisco NAC/Infoblox DDI/Cisco Route/Switch; Converged Data Services (Telecom/Mobility/Data) (VZN, AT&T, etc.) and Mobile transport technologies (Wi-Fi, Cellular)
Network Switching technologies for Aruba, Cisco, HP, Meraki. Along with Internet based management platforms.
Understanding of AIOps and how it can benefit the infrastructure from an operations perspective.
Partnership skill to maintain strong relationships with Portfolio and Product teams across Taxonomy both within and outside of Information Technology
DevOps, ITIL, Agile and platform process and technology knowledge and experience, with a progressive track
Record Flexibility to rapidly changing conditions and priorities, and to pivot and redirect managers and teams toward new objectives
Capable of communicating complex, technical topics to a wide variety of audiences.
Willingness to interact with senior leadership and influence decision makers, embraces ambiguity and enables clarity
Experience in attracting, selecting, and developing technical teams that can pull together to quickly overcome obstacles
Strong technical consulting / customer service background, as well as excellent oral, written and presentation skills within Network infrastructure technologies
Proved ability to handle operational issues effectively, understanding escalation, communication, and crisis management
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems

Skills, Licenses & Certifications

Passion for new technologies and always exploring and experimenting
Skilled in creating annual budgets and tracking to make sure they are met
Demonstrate problem solving skills, have strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment.
Identify group conflict and facilitate resolution
Must be goals oriented and a team player
Excellent oral and written communication skills.
Lead both technical and non-technical discussions.
Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally.
Develop and present business case and related ROI to leadership for justification of investment in upgrades or replacement of hardware/software.
Comfortable with making decisions, monitoring progress, and reporting results
Strong planning/organization capability and ability to influence and drive decisions

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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Manager, IT Network