Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Project Director you will ensure enterprise project/program management is consistently planned, managed, and governed. You will align initiatives with business objectives, collaborate across organizations, ensure efficient resource allocation, and promote continuous improvement. You will drive project success, maintain standards, and enhance organizational project management maturity.

We are looking for a Project Director who will:

Provides strategic direction, including internal and external governance, leadership, program level tracking and monitoring, prioritization, communication, and quality controls.
Ability to execute successful project delivery, improve project management practices and substantial team leadership experience with a focus on team development. Will run the CSG solution large programs and Complex programs with third parties and client retained estates with integration needs.
Expected to sponsor/create/lead initiatives benefiting the delivery of product enhancements, as well as mentorship and collaboration with less experienced PMs.
Responsible for managing complex programs and projects involving multiple stakeholders, product owners and delivery methods, identifying delivery conflicts, ensuring a robust control and governance framework for delivery and leading the client relationship throughout the delivery process.
Initiates and approves the project documentation, delivery approach, and success criteria, and provides input to the SDR (solution delivery review) for internal program approval.
Creates and executes the program approach and planning to deliver against the objectives and targets of client and CSG and coordinates multiple related components and projects.
Responsible for project/program budget planning and adherence, provides metrics and reporting to ensure projects are on track, and implements continuous improvement initiatives to enhance project delivery efficiency.
Communicates effectively with the teams and stakeholders, and facilitates senior level discussions and meetings, both internal and external.

Is this opportunity right for you? We are looking for candidates who have:

Bachelor's degree in business, computer science, related field or equivalent experience
10+ years of experience managing projects and/or service delivery
5+ years of program management experience in managing large implementation/software development projects
Expert level understanding and anticipation of the client's needs and an in-depth understanding of client facing software delivery life cycle (SDLC) management at program level
Experience in managing program budgets and delivering services revenue and margin
Experience in performing a consultative subject matter expert (SME) role in relation to technical aspects of the program.
Experience in building strong working relationships with clients, facilitating project and program discussions, and working through challenging issue resolution topics.
Ability to read, write, speak and understand the English language in a business environment.

Our Guiding Principles

Impact

Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

View More Benefits

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +[redacted] or email us at [redacted]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$139,203.52-$222,725.84

This role is eligible for a bonus opportunity.

Location(s):
United States Remote

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Project Director