Major Duties

Classification: Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Provides planning, analysis, recommendations and work guidance in support of productivity, quality and customer service and provides operations support in multiple areas including: construction, installation and repair, maintenance, and equipment installation. Support may be specific to a region and/or department. Responsible for managing the activities of a department/sub-function with responsibility for financial and/or operational results. Translates functional/operational goals into team goals. Manages implementation of policies, procedures, and programs. Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards. Regularly interacts with senior management.

Responsibilities

Essential Duties & Responsibilities:

Director over Field Operations team, required to support the sound financial, operational and competitive position of the company.
Has extensive internal and external contact with other management and industry network.
Provides input for business unit budget and tracks variances.
Authorizes personnel changes.
Responsible for performance management of assigned regions include Key Performance Indicators.
Implements process improvement initiatives to achieve regional and enterprise goals.
Works independently with direction from executive management or a Senior Director.
Supervises other managers/supervisors or is directly responsible for applying specialized or technical expertise and supervising exempt employees.
Accountable for results in terms of costs, budgets, operational goals and employees.
Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
Act as an advisor and or expert to subordinates for elevated issues and problems. Works on diverse issues that require significant interpretation.
Source contract partners and manage those relationships to ensure alignment with corporate goals and objectives.
Identify opportunities to improve business processes from best practices and through automation and technology, supporting innovation.
Utilize advanced data analytics to monitor and analyze key performance indicators (KPIs) and operational metrics.
Leads large project teams and/or organizational/functional programs. Identifies appropriate resources needed and develops plans/schedules.
Acts as a team lead within department, work unit or project and delegates work to team members. May supervise sub-projects or smaller projects.
Responsible for projects or broad programs. Provides technical leadership and subject matter expertise across multiple large-scale, complex initiatives. Contributes to the development of new concepts, techniques and standards.
Contributes to departmental activities and programs by accomplishing related tasks as needed.

Qualifications

Possesses a broad knowledge of the area being managed. Understands management techniques with the ability to resolve employee relations issues, performance and rewards issues.
Accountable for project or program results. Exercises considerable judgment in developing methods, techniques and evaluation criteria for obtaining results.
Work is varied within a sometimes ambiguous environment. Work requires constant interpretation. Solves a wide range of complex problems. Provides solutions to multiple business or technical issues that have organization-wide impact.
Advanced skills within a professional discipline and general knowledge of other areas. Requires independent thinking. Demands full use and application of principles, theories, concepts and technologies.
Bachelor’s Degree or equivalent experience with 10 years’ related experience in fiber-based broadband communications including field operations, installation, performance diagnosis and repair, including at least 5 years’ managerial experience.
Valid driver's license and a satisfactory driving record.
Project management and Leadership skills.
Microsoft Office

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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