Skills
• Developed and maintained a team schedule for 24/7/365 support
• Stakeholder Engagement
• Escalation Resolution
• Change Management Process
• Cross functional team leadership
• Procedures development
• Performance monitoring
• Regulatory Compliance
• MS Office and MS Server 2019
• Operations management
• Service Now
• Disaster recovery
• Systems Upgrades/Conversions
• Audit Preparations
• Quality Assurance
• Managed large teams of 80+ Senior Engineers, Windows and Unix.
• Implemented chatbots
• Implemented SQUADS dedicated to different technologies and needs
• Developed and implemented new policies and procedures
• Analyzed current processes and identified areas for improvement
• Worked closely with team mates to develop and nurture skills
• Implemented cross-functional training among teams
• Developed and implemented an automated server/ device deactivation process
• Implemented dashboards
• Talent Acquisition
• Contract Negotiation
• Budget Control
• Legal and Regulatory Compliance
• Contract and Vendor Management
About
26 years technology industry experience and 12+ years of technical leadership in the Financial Technology arena. Strong operations management leading on-shore and off-shore teams in the US, Europe and Asia (India and the Philippines) in a 24/7/365 environment. Skilled at optimizing processes, implementing cost-effective strategies, strategic planning, staff development, and operational efficiency. Strong technical leadership and innovative problem-solving skills.
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