Skills
Operating Systems: VMWare | Windows Server | Linux (SuSE, Debian, and Ubuntu Linux) | RHEL/CentOS | Fedora Core
Systems Managament: HPE OneView | HPE OneView for Synergy | HPE iLO | VMware VCenter
Networking: Layer 2 Ethernet | FCoE | FC networks | Wireshark | Xgig
Computer Hardware: A+ Certified |Hewlett-Packard Certified Professional (Accredited Platform Specialist) | Industry standard servers | Blades | HPE Synergy Systems | Virtual Connect and Connectivity | Workstations | Desktop PCs | Laptops
About
With a robust background in IT support and engineering, coupled with a Bachelor of Science in Computer Science from Kennesaw State University, I am excited about the opportunity to bring my technical expertise and problem-solving skills to your esteemed organization.
Over the past two decades, my career has been anchored at Hewlett-Packard Enterprise (HPE), where I have honed my abilities in configuring, troubleshooting, and maintaining complex IT systems. My role as an Engineer allowed me to spearhead advanced engineering projects, ensuring seamless operation and support of HPE systems software and firmware products. I am particularly proficient in HPE OneView, Virtual Connect for Synergy, and various operating systems, including VMware, Windows Server, and several Linux distributions.
Key highlights of my career include:
• Leading the sustenance and support of HPE systems software and firmware products for server deployment, migration, monitoring, and management, ensuring consistent and reliable operations.
• Debugging and resolving complex software and firmware issues within HPE Blade infrastructure and Synergy environments, collaborating closely with cross-functional teams to develop robust solutions.
• Providing technical guidance and mentorship to engineering and support teams, enhancing their capabilities in managing and resolving product issues.
• Maintaining detailed records in global problem tracking databases and generating comprehensive product communication documents to effectively convey solutions to stakeholders.
My technical proficiency is complemented by a strong foundation in networking (Layer 2 Ethernet, FCoE, FC networks), systems management tools (HPE OneView, HPE iLO, VMware VCenter), and various computer hardware platforms. Additionally, my certifications, including A+ Certified and Hewlett-Packard Certified Professional, underscore my commitment to maintaining industry standards and delivering exceptional technical support.
Beyond my technical skills, I am dedicated to fostering a collaborative and innovative work environment. My tenure in the Georgia Army National Guard, where I served as a Small Arms Repair Technician, has ingrained in me the values of discipline, teamwork, and leadership—qualities that I carry into my professional endeavors.
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