Position
Business Analyst - Remote Delivery Channels
Job Code-2505
req5170
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time

Job Description
Delta Community is the largest and one of the fastest growing credit unions in Georgia. Our rapid growth has created additional career opportunities within the organization. We are looking for energetic, flexible, and service oriented individuals for the following position.

The Business Analyst serves as liaison for the business unit and other units such as project management, Information Technology, Lending, Card & Payment Services, etc. to ensure the smooth transition of new products, services and/or processes for support within the business unit. This position monitors and analyzes business unit operations to ensure proper application of technology (including business intelligence) and support resources, and works within the business unit to identify, diagnose and solve complex business problems. Identifies and recommends process improvement opportunities. Additionally, this analyst position monitors projects and works in collaboration with the Strategic Research and Reporting (SRR) team as needed. The Business Analyst provides business unit support for centralized reporting processes. This position communicates regularly with the SRR team analysts, all levels of the organization, industry peers, service providers and vendors to ensure the delivery of high-quality service. This position is also responsible for requirements gathering and all business requirement documentation.
Practices safety-conscious behaviors in all operational processes and procedures.
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.
Essential Functions:• Serves as liaison with business unit and other units such as project management and information technology to ensure the smooth transition of new products, services and/or processes for support within the business unit.• Monitors and analyzes business unit operations to ensure proper application of technology (including business intelligence) and support resources, and works within the business unit to identify, diagnose and solve complex business problems.• Identifies and recommends process improvement opportunities.• Monitors all organizational projects and works in collaboration with the SRR team analysts to ensure consistency and efficiency in project deliverables. • Provide business unit support for centralized reporting processes. • Communicates regularly with the SRR team analysts, all levels of the organization, industry peers, service providers and vendors to ensure the delivery of high quality service.• Responsible for requirements gathering and all business requirement documentation.• Monitor performance metrics to optimize performance.• Identifies, tracks and reports on key metrics.• Develop strategies and tactical plans to improve Key Performance Indicators (KPIs).• Responsible for Ad Hoc reporting.• Ability to identify and break down business problems.• Must be capable of handling multiple projects simultaneously.
Other• This description reflects management’s assignment of essential functions; it does not prescribe or restrict all of the tasks that may be assigned.• This job description is subject to change at any time.

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications:• Bachelor’s Degree in related business or operations area or 2+ years’ experience in operations analysis or equivalent. • Must have strong problem solving, analytical, organizational and decision making skills. • Must have experience in gathering business requirements and strong documentation skills.• Must have ability to build operational/financial models.• Must have technical writing experience. • Must have advanced Excel, PowerPoint, Pivot Tables and Statistical Analysis experience.• Candidate must be self-motivated and able to work in fast-paced environment with minimal supervision.• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Preferred Qualifications:• Master’s Degree in Business, Finance or related field.• 5+ years’ experience in operations analysis. • Subject matter expert with the business unit.• Understand Delta Community strategy, divisional objectives and functions.• Ability to build predictive models and forecasts.• Teradata and MicroStrategy skills. • Candidate should possess the knowledge of credit union’s or financial services’ systems, policies and procedures.

Employee benefits include:
•Medical, Dental and Vision Coverage
•Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
•Supplemental Insurance or Voluntary Insurance
•401(k) Plan with Company Match
•Vacation, Holidays and Personal Time Off
•Paid Maternity and Paternity Leave
•Pre-tax Health and Dependent Care Spending Accounts
•Benefit Choice Program
•Health Reward Dollars
•Discount on Gym Reimbursement and Identity Theft Programs
•Legal ServicesPDN-9ca6ac17-47b6-4e2c-9a41-b8c13b9708bd

Delta Community Credit Union

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Business Analyst - Remote Delivery Channels