OverviewWe are looking for a Senior Systems Engineer!
The Senior Systems Engineer will be accountable for ensuring the availability and functionality of the entire Office 365 environment (i.e. Azure/Entra ID, Exchange Online, Teams, OneDrive, SharePoint Online) as well as provide OS-level support for Linux. In addition, this position will be expected to identify and implement automation opportunities as well as implement security best practices on supported platforms. The Sr. Systems Engineer will take ownership and responsibility for their platforms. In addition they will be expected to independently identify issues, solution for them, and implement at scale. This is a great opportunity to help the IT organization mature and formalize its service offerings. The position will report to the Systems Engineering Manager and is located in Irvine, CA. This will be a hybrid role, with an expected 3 out of 5 physical days in the office.
ResponsibilitiesESSENTIAL FUNCTIONS(% of time may vary depending on assignments/projects)1. Systems Support and Administration• Provide administrative and operational support in all areas needed: Azure / Entra ID/AD Connect, AD On-Prem, Exchange Online, SharePoint Online, SSO and Enterprise App configurations, Teams, OneDrive, and all associated configurations.
• Understand the breadth of our service offerings; suggest, plan, and implement solutions for complex problems.
• Enhance service offerings by partnering with vendors and researching options
• ServiceNow Ticket handling and support for Level 2 and Level 3 issues
• Troubleshoot and resolve system issues. Identify and help implement prevention measures. Follow Severity 1/outage procedures and processes.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as scheduled.
• Continuously improve and automate administrative and operational tasks by leveraging automation, scripting (PowerShell), and 3rd party tools.
• Create and maintain documentation as it relates to configuration(s) and integrations.
• Create and help maintain formal procedures on operational maintenance and policies related to the O365 platform, system security, performance monitoring, and system changes.
• Administer licensing audits, reviews and optimization for O365
• Develop cadence of operational maintenance checklist and scheduled activities
30%2. Technology Projects• Evaluate current systems in areas of specialty to identify areas for improvement or new direction and provide input into future systems strategies.
• Influence and contribute to detailed designs, functional and technical, for assigned projects.
• Create, request, and present technical and licensing requirements on new projects
• Work closely with IT staff to clearly define issues and/or requirements that result in modifications to any of the systems, hardware or OS in area of specialty.
• Provide expert advice, training and project management and technical support for various projects in area of specialty.
30%3. Security Audits/Implementations• Continuously evaluate and assess the feasibility of security policy and security-related tasks that are requested by the security team
• Contribute knowledge in areas of expertise around implementing best security practices and monitoring for drift.
15%4. Linux Administration• Collaborate with the infrastructure team, applications teams, and security team to maintain a secure and patched Linux virtual environment.
• Intermediate Linux administration and troubleshooting. Primary subject matter expert on Linux.
15%5. Additional Responsibilities• Accountable for properly following all IT standards, processes and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Production Change Control procedures.
• Other responsibilities and accountabilities may be assigned based on business and organization needs.
10%TRAVEL EXPECTATIONS- Regular travel requirements (0% - 10%)
MANAGEMENT RESPONSIBILITY- None - Individual Contributor Role
QualificationsMINIMUM QUALIFICATIONSEducation/Certification - Two year college required or applicable trade school or commensurate work experience, four year college preferred.
Experience- PowerShell (experience reading, writing, troubleshooting, and modifying PowerShell scripts, 4+ years)
- Intermediate experience with AzureAD, MSGraph, Teams, Exchange Online, PNP and On-Prem AD PowerShell cmdlets.
- Demonstrable ability to understand when and how to use PowerShell for the task at hand (one-time use, multi-use, scaled up to automation)
- Experience administering and supporting Exchange Online (4+ years)
- Mail Flow, Exchange Online Protection
- Recipient Management, Message tracing, troubleshooting message delivery
- Security and Compliance (Archive, eDiscovery, Auditing, DLP, retention/compliance policies)
- Strong, hands-on experience with infrastructure and network services (4+ years)
- DNS/DHCP experience
- ADFS
- PKI
- SSO via SAML
- TCP/IP
- Experience with Linux (4+ years)
- Intermediate ability to troubleshoot OS-level Linux issues
- Comfortable with Linux CLI
- Linux hardening, patching, and Level 1/2 support
- Experience administering and maintaining the M365 Platform (4+ years)
- Tenant Global admin experience
- Azure-AD Connect
- Admin/Privileged User administration
- Security Audits
- OneDrive, Teams
- Enterprise Apps, Registrations, Service Principals
- Experience with SharePoint Online Administration (3+ years)
- SharePoint security administration
- Site collection and sub-site setup
- Hands-on experience using SharePoint apps and features (lists, document libraries, metadata)
- Strong analytic and problem-solving skills.
- Excellent interpersonal and communication skills (both written and oral).
- Ability to communicate technical concepts to non-technical users.
CORE COMPETENCIESThe following universal core competencies apply to every job at Golden State Foods. Performance expectations are based on the specific job and grade level.
GSF VALUESMaintains the highest standards. Treats others the way you'd like to be treated. Makes the best product. Gives the customer a fair deal.
TRUSTExhibits sense of fairness. Leads by example. Consistently lives the Values and Creed. Builds trust by being willing to say "I made a mistake". Assures that promises are met on time, every time.
INSPIRATION TO OTHERSWalks the talk. Is supportive of others. Helps others develop great ideas. Looks for the best in others. Rewards positive performance. Finds ways to succeed, not reasons to fail. Is willing to do jobs "below them". Addresses failures in the process, not the people. Accepts responsibility for own failures. Creates vision for team.
DRIVES TOWARDS HIGHEST QUALITY RESULTSIs creative and innovative. Is a prudent risk-taker. Always looks for new methods and better ways to run the business. Meets annual goals and objectives. Has a passion for the business. Is willing to change. Puts forth quality efforts.
INTEGRITYRepresents self honestly in all situations, even if it exposes mistakes or weakness. Gives the customer a fair deal. Always does the right thing, even when no one is watching. Walks the talk. Meets commitments. Applies rules across all levels - no exceptions.
OPEN & HONEST COMMUNICATIONIs timely in communications in both directions. Listens actively. Speaks directly, (say what you mean - mean what you say). Listens with empathy and without judgment. Gets all the facts before jumping to conclusions.
TEAM PLAYER/PARTNERSHIPAvoids acting like a big shot. Shares success with others. Recognizes others achievements timely. Reacts constructively to mistakes. Is willing to do whatever is necessary to get job done. Puts other's success first. Values team over individual. Acknowledges others with Golden Spirit Awards. Creates win/win situations.
