Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.
Job Summary
We are seeking an Associate Services Product Manager to lead the development and management of our services product portfolio, including instrument startup, validation, preventative maintenance, and repair services. Guided by the company strategic plan, the ideal candidate will be responsible for driving the growth and profitability of our service products while ensuring customer satisfaction and operational excellence. This role gathers and prioritizes market requirements from customers and understands our competitors to be able to define, develop, and release service offerings across Life Science, Semiconductor, Industrial and Environmental markets. The Services Product Manager collaborates with sales, service, and marketing teams to promote adoption of the products, facilitate enhancements, provide training, execute competitive analysis, and generate marketing collateral. This role is also responsible for maintaining accurate system information for existing service offerings,
collaborating with cross-functional teams to develop and implement new service offerings aligned with existing instrumentation, and developing or updating sales quoting tools in SalesForce. The position reports directly to the Aftermarket Product Manager and indirectly to the Global Services Leader and will be located in Boulder, Colorado, USA.
Key Characteristics
- Demonstrated technical background, preferably with hands-on analytical instrumentation experience
- Demonstrated strong influencing and interpersonal skills
- Excellent project management skills with demonstrated ability to prioritize and execute tasks as defined within a project action plan
- Creative and critical thinking skills to apply to each situation
- Sense of urgency to solve immediate customer issues as they arise
- Self-motivated to own projects and drive results with attention to detail
Duties & Responsibilities
- Collaborate with other product managers to develop and release new service offerings with instruments and consumables. This will include participation in New Product Introductions (NPIs) for associated service offerings as well as optimizing existing service products based on internal and external feedback.
- Collaborate cross-functionally with Sales, Product Management, and Service Management to support commercial opportunities and execute action plans.
- Gather and analyze feedback from customers, competitors, internal stakeholders, and market trends and translate those into credible business plans that serve as the basis for product enhancement efforts and other initiatives.
- Serve as a trusted expert for sales and services by delivering content, training, and support to enable customer success.
- Manage critical communications on the initiatives assigned, ensuring that customer and business needs are embedded in messaging as the product evolves.
- Define and track key performance indicators (KPIs) for service products, analyzing data to drive decision-making and optimize product performance.
- Travel to existing and potential customer locations globally to conduct market research to develop an in-depth, real-world understanding of the applications where Veolia instruments and instrument data are used and how services are performed. Use this voice of customer (VOC) information to drive the development of differentiated services that customers value.
- Develop and execute the product strategy for service offerings, aligning with overall company goals and market demands.
Knowledge, Skills & Abilities
- Ability to analyze the financial performance of the product line
- Outstanding communicator, collaborator, and advocate for the customer
- Outstanding judgement, analytical, and critical thinking skills
- Customer oriented, with the ability to translate customer needs into product requirements
Education & Experience Required:
- Bachelor's Degree in Engineering, Science, Business, or related field, or equivalent professional experience in a technical or business role (typically 4+ years)
- Minimum of 3 years professional experience in a customer-facing role (e.g., product management, services, applications, or sales)
Preferred:
- Experience with analytical instrumentation in a Life Science environment
- Knowledge of regulatory requirements related to instrument validation and maintenance
- Experience working in a service organization
- Resourceful to use tools, ideas, and best practices to solve problems through creative, out of the box thinking
- Experience with SAP and/or Salesforce
Why You'll Love Working Here!
- In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
- Recognition and rewards for your hard work and achievements
- Opportunity for new challenges - We are growing and love to promote from within
- An excellent leadership team and a collaborative culture that values innovation
- At all levels of the organization, we recognize talent and want to help you build your sustainable career!
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:
- Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $95,000 - 115,000 annually
- Medical, Dental, & Vision Insurance Starting Day 1!
- Life Insurance
- Paid Time Off
- Paid Holidays
- Parental Leave
- 401(k) Plan
- Flexible Spending & Health Saving Accounts
- AD&D Insurance
- Disability Insurance
- Tuition Reimbursement
This position is expected to stay open until February 28, 2025. Please submit your application by the above date, to ensure consideration.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
