Department: Hardware - Hardware : 10301
Hardware Job Category: Technical Support & Operations Job Code: Job Title: Hardware Quality Engineer/Quality Program Manager (Field Failure Analysis) Keywords: Number of Positions: 1 Remaining Positions: 1 Duties:
Job Description The Square Hardware team is looking for a contractor to join the Product Design Team. This individual will be responsible for managing our product quality requirements via our Early field failure Analysis(EFFA) program. You will both project manage and perform failure analysis tasks on field returns for new and existing hardware programs.
Role We are looking for a dedicated Quality Engineer or Quality Program Manager who is highly detail-oriented, has a passion for building scalable programs and processes, and has the hands-on skills to carefully disassemble returned hardware and document their findings. You will be responsible for setting up failure analysis plans, executing those plans including product disassembly, as well as monitoring field returns for new issues on an ongoing basis. You will report directly to the Technical Program Manager and also work with the cross-functional team to understand field performance and prioritize new issues.
This role provides an excellent opportunity to grow from having a basic understanding of failure analysis to becoming a senior contributing member of the team. There is also flexibility to learn about product management, data analysis, operations, logistics, and to work closely with mechanical and electrical design engineers throughout the program.
Due to Covid-19 , the candidate would ideally be able to perform this role from home and required at home tools will be provided. Access to Square lab equipment and facilities may be available based on local rules and regulations and business needs.
You will :
- Support field return and failure analysis processes during both the New Product Introduction (NPI) phase as well as the Sustaining phases
- Coordinate and track Failure Analysis activities for all returned units of interest
- Perform hands-on inspection/FA of field returns
- ccurately document findings and work closely with engineers to determine root cause
- Participate in team issue reviews to determine next steps
- Create and update existing SOPs based on new findings
- Review and summarize warranty trends and findings in regular reports for cross-functional distribution
Skills:
Must have :
- 2-4 years experience in quality engineering or quality program management
- Views every failure as an opportunity to enhance our products
- Excited to work through complex issues that may not have an established process.
- Great attention to detail with strong organizational skills
- Solid written/verbal communication and presentation skills
- desire to establish good working relationships within Engineering and Operations organizations
- Comfort handling sensitive electronic components
- Eagerness to learn and develop new skills
Nice to have :
- Familiarity with: Snowflake, Jira, Looker
- Experience using hardware lab equipment (optical microscope, multimeter, etc)
Education:
- 2-4 years experience in quality engineering or quality program management
ttachments: Location Client Location Country: United States State/Province: Californi City: San Francisco ddress: 1455 Market St., Suite 600, 10001 Postal Code: 94103 Work Location Same as Client Location Other Client Location Work Completed Offsite Schedule Start Date: 03/01/2022 Hours Per Week: 40.00 Est. End Date: 05/30/2022 Hours Per Day: 8.00 Schedule Notes: Days Per Week: 5.00
