Career CategoryInformation Systems
Job DescriptionJoin Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Sr Associate IS Lab Benchtop Analyst - Research InformaticsWhat you will doLet's do this. Let's change the world. In this vital role based at our site in South San Francisco you will proactively support a wide range of technology and infrastructure needs for our scientific staff. As a key member of the Research Benchtop Services team, you will be responsible for deploying, managing, and maintaining lab systems, instrument controllers, and IT infrastructure that support Amgen's research and business operations.
This role requires technical expertise in system administration, networking, cloud platforms, and automation, as well as strong customer focus and collaboration skills to work effectively with Business users, Researchers, and Amgen's shared infrastructure teams.
Your Key ResponsibilitiesTechnical Support & System Management
- Deploy, Configure & Maintain Lab Systems: Set up and manage benchtop computing systems and instrument controllers, ensuring optimal performance and uptime.
- Operating Systems & Endpoint Management: Maintain Microsoft Windows and RedHat Linux systems, ensuring proper configuration, security, and compliance.
- Data Protection & Backup Management: Implement and manage OS backup, archival, and data protection solutions to ensure data integrity and security.
- Work in various projects, research and deploy new tools, develop, update and maintain documentation.
Networking & Cloud Infrastructure
- Network Administration: Support basic networking functions, including IP configuration, subnets, and network troubleshooting for benchtop systems.
- Cloud Platform Management: Work with AWS (EC2, S3, Glacier) and Azure to support cloud-based workflows and infrastructure needs.
- Scripting & Automation: Develop and deploy automation scripts to enhance system performance, streamline deployment, and improve operational efficiency.
User Support & Collaboration
- End-User Support & Troubleshooting: Act as a technical liaison, responding to and resolving end-user requests, system issues, and break/fix incidents.
- Cross-Functional Collaboration: Work directly with business users, Technology teams, and Amgen's shared infrastructure team (systems, network, and database architects) to provide behind-the-scenes technical solutions.
- Project Management: Manage and participate in multiple Technology projects, ensuring alignment with business needs, security requirements, and corporate goals.
- Strategy & Process Improvement: Contribute to the development of new Technology strategies, designs, and processes to enhance the benchtop support domain.
What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.
Basic Qualifications:Master's degree
OR
Bachelor's degree and 2 years of Information Systems, Computer Science, or Engineering experience
Or
Associate's degree and 6 years of Information Systems, Computer Science, or Engineering experience
Or
High school diploma / GED and 8 years of Information Systems, Computer Science, or Engineering experience
Preferred Qualifications:Customer Focus & Support- Strong customer focus with the ability to work closely with customers to manage and resolve Technology tickets in alignment with expectations.
- Demonstrated experience providing Technology support in a Life Sciences, Pharmaceutical, Biotech, or equivalent industry.
Technical Expertise- Operating Systems & System Administration: Strong knowledge of Microsoft Windows system administration and RedHat Linux.
- Networking & Infrastructure: High-level understanding of network hardware (switches, routers, cabling, data centers) and concepts such as IP, subnets, and network configuration.
- Cloud Platforms: Strong expertise in AWS (EC2, S3, Glacier) and Azure.
- Database & Data Modeling: Minimum database knowledge, with familiarity in data modeling and business process understanding.
Collaboration & Project Management- Strong team player who can effectively collaborate with Technology colleagues across multiple locations to develop solutions and strategies for benchtop support.
- Ability to work on multiple projects with different teams independently, demonstrating strong project management skills.
Analytical & Problem-Solving Skills- Strong analytical skills to assess complex problems and develop effective solutions.
- Ability to design and implement strategies to address common issues within benchtop support and Technology infrastructure.
What you can expect from us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible
Apply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.
careers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Amgen will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Salary Range106,352.00 USD - 133,544.00 USD
