OverviewWeatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsibilities- Issue Resolution: Investigate and resolve complex technical issues escalated from L1 and L2 support teams. Provide solutions and workarounds for software bugs and system failures.
- Root Cause Analysis: Perform detailed root cause analysis to identify underlying issues in software and systems. Document findings and provide recommendations for preventing future occurrences.
- Collaboration with Development Teams: Work closely with software developers and engineers to understand product functionalities and contribute to the improvement of the product based on support feedback.
- Technical Expertise: Maintain deep technical knowledge of the software products and underlying technologies. Stay updated with the latest industry trends and technologies.
- Documentation: Create and maintain detailed documentation of issues, solutions, and best practices. Contribute to the development of knowledge base articles and technical manuals.
- Training and Mentorship: Provide guidance and mentorship to L1 and L2 support teams. Conduct training sessions to enhance their technical skills and knowledge.
- Performance Monitoring: Monitor system performance and proactively identify potential issues. Implement performance improvements and optimizations.
QualificationsTechnical Skills:- Minimum of 5 years of experience in technical support or software development. Prior experience in an L3 support role is preferred.
- Proficiency in programming languages such as C#, .NET technologies.
- Strong understanding of operating systems (Windows, Linux).
- Experience with database management systems (SQL, NoSQL).
- Familiarity with cloud computing platforms (Azure, AWS).
- Knowledge of networking concepts and protocols.
- Experience with debugging tools and techniques.
Soft Skills:- Excellent problem-solving and analytical skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
