Our work at NVIDIA is dedicated towards a computing model focused on visual and AI computing. For two decades, NVIDIA has pioneered visual computing, the art and science of computer graphics, with our invention of the GPU. The GPU has also shown to be spectacularly effective at solving some of the most complex problems in computer science. Today, NVIDIA’s GPU simulates human intelligence, running deep learning algorithms and acting as the brain of computers, robots and self-driving cars that can perceive and understand the world. We are looking to grow our company and teams with the smartest people in the world and there has never been a more exciting time to join our team!
As the Operations Intern, Customer Success you will be instrumental in crafting our approach to customer insights and sentiment analysis. This role provides hands-on experience in crafting and implementing quantitative and qualitative research, survey creation, data analysis, and customer interviews. You’ll contribute directly to our understanding of what matters most to our customers, helping drive meaningful and targeted engagement and outcomes. This is your chance to impact the way that we help our customers!
What you'll be doing:
Customer Sentiment Surveys:Develop and manage surveys to capture data on customer sentiment and happiness, including question design, metric selection, and establishing measurement cadence.
Data Collection & Analysis:Capture, analyze, and synthesize data from both quantitative and qualitative sources to build a comprehensive view of customer sentiment and identify improvement opportunities.
Insight Reporting:Present findings in a clear, actionable format for partners, highlighting recurring themes, priority areas, and opportunities to improve customer happiness and engagement.
What we need to see:
Currently pursuing a BS or MS degree in Marketing, Business, Data Science, Psychology, or a related field.
Strong analytical skills with a passion for understanding customer behavior.
Excellent interpersonal skills for conducting interviews and communicating insights.
Meticulous, organized, proactive, and able to work independently or as part of a team.
Opportunity to lead a critical customer success initiative with lasting impact.
Gain valuable experience in customer research, data analysis, and program management.
Ways to stand out from the crowd:
Prior experience crafting organizational surveys and measuring human behavior through qualitative and quantitative analysis within a corporate setting.
Academic research in customer or user behaviors.
Knowledge of GPUS, accelerated computing, and AI.
The hourly rate for our interns is 18 USD - 71 USD. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
You will also be eligible for Internbenefits. NVIDIA accepts applications on an ongoing basis.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
