Now Brewing - operations manager! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As an operations manager on the Customer Financial Services team, you will lead the Global Pricing and Global Billing teams in the department. You will be responsible for overseeing the operating activities necessary to produce accurate and timely financial statements and related analysis. You oversee and guide processes to ensure efficient and effective processing while maintaining the internal control environment related to this area.
This position is integral to building a world-class organization to support our growing and complex global business. This role requires a highly skilled and ambitious professional who lends thought leadership that is based on strong business acumen as well as sound application of accounting and internal controls. Models and acts in accordance with Starbucks guiding principles and values.
As an operations manager, you will...
Leadership
• Provides inspirational leadership to communicate vision and strategy for the operating team; creates a positive team environment including confidence in leadership and teamwork to achieve business results.
• Deals successfully with ambiguity, managing multiple priorities and able to lead team through complex changes.
• Effectively influences to help support and implement organizational priorities and initiatives.
• Works collaboratively across multiple teams within the organization to ensure accounting and internal control requirements are addressed appropriately to ensure the integrity of the financial statements.
Business requirements
• Advises on new or proposed transactions, quantifies opportunities and risks, and recommends solutions.
• Provides oversight to ensure systems, processes and internal controls are consistently applied.
• Manages the development and implementation of technology related systems procedures and standards. Collaborates with internal business partners to determine technology and applications to support the business.
• Optimizes opportunities, resolves key issues and identifies creative solutions to enhance service provided to the business.
Partner Development & Team Building
• Coaches and inspires partners to meet business objectives, challenge status quo and seek continuous improvement. Provides ongoing, thoughtful development feedback to partners
• Attracts, retains and develops high performing partners.
• Designs an effective team structure to meet the needs of a growing business.
We'd love to hear from people with:
Basic Qualifications
• 5+ years of relevant experience
• Leading teams for a large, multi-national, public company
• Understanding and application of US GAAP and internal controls
• Supporting talent development in a diverse work environment
• Management of cross functional projects
Required Knowledge, Skills and Abilities
• Aptitude or experience in leading teams in a fast paced and complex environment
• Ability to assess business processes and implement improvements and controls
• Understanding of US GAAP and internal controls
• Experience with ERP systems (SAP, Oracle, or other ERP) preferred
• Excellent written and verbal communication skills including the ability to effectively communicate accounting results to both accounting and non accounting customers at various levels of the organization.
• Strong problem solving and analytical skills
• Ability to build relationships and influence others in order to achieve successful outcome in cross-functional projects and activities
• Ability to multi-task and manage priorities effectively in a fast paced environment, while exhibiting exceptional attention to detail and continuously driving process improvements.
• Intermediate skills in Microsoft Excel, Power Point, and Word.
• Experience with business intelligence and reporting tools.
• Ability to work independently.
• Displays initiative and has the ability to improve processes and document work performed.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [redacted].
