The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
- On demand teams manage changes or expediting needed based on ESM tickets received.
- Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
- Provide timely updates to communicate progress, status, and advancement over each business request.
- Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to convey information regarding their open PO pipeline.
- Review open order report on a regular basis to clean-up open POs no longer required by the business.
- Deliver all provided services to internal customers with quality and positive experience.
- Asses continuous improvement opportunities for current PO management and supplier engagement process.
- Review and contribute to the creation of knowledge management material for the SSC.
- Participate and contribute to SQ investigations assigned to SCC & track deviations and raise non-conformance in QUEST.
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print.
Engineering, Business Adminstration
