Company Description
Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission!
Job Description
Job Title: Customer Fulfillment Representative - Co-op
Division/Department: NAM Customer Fulfillment Solutions
Reports to: Customer Fulfillment Manager
Location: Oakville, ON, Canada
About the company:
Veolia is the benchmark company for ecological transformation, with a global footprint of over 220,000 employees. Our mission is to provide sustainable solutions, innovative delivery technologies, and proven expertise to drive environmental transformation across thirteen industries. Veolia is committed to creating a cleaner, more sustainable world for all.
At Veolia, we foster an inclusive and diverse culture through our growing network of employee resource groups. These employee-led groups offer campus-specific opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level, investing in new technologies and products, and nurturing the best talent to move the company forward.
Come and join our team at our Oakville, ON experience center, where you'll work and collaborate in an amazing environment. Our campus is situated on private land with its own forest trail (perfect for summer strolls), an on-site gym, cafeteria, and facilities for summer tournaments like volleyball, basketball, and pickleball. Our strong employee group is always finding new and exciting activities to keep the on-site experience engaging.
About the job:
We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative, you are the customer's first point of contact with Veolia Water Technology &
Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.
Key activities within this entry level role include, order entry, reviewing/actioning reports,
troubleshooting & resolving order issues, updating the customer on the status of their order.
In this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.
Job Summary:
• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
• Enter customer orders with a focus on quality, accuracy and speed
• Through the use of reports, proactively manage existing customer orders
• Prevent and reduce, returns, and invoicing issues
• Prioritise & manage high volume of requests from Customers & Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders What we're looking for:
• 0-2 years of customer service/ fulfillment/procurement experience
• Digital mindset: comfortable entering and retrieving data in a variety of software,
CRM and ERP platforms
• An ability to work in a cross-functional environment with peers & immediate leadership
• Energetic, strong interpersonal, organizational and communication skills
• A motivated self-starter with strong problem-solving skills
• Excellent time management skills & ability to prioritize work from multiple channels
• Ability to understand specific business objectives, priorities and key processes
• Cross-functional and global collaboration with peers, Sales, & Supply Chain
• Meets/exceeds responsiveness expectation to customers & internal assignments
• Thrives in a fast-paced but fun work environment
• This is a hybrid position, requiring a minimum of 2 days in the office
• Ability to work Monday - Fridays (8 hour shift), within the working window of 8:00AM-
6:30PM, depending on our assigned region Knowledge, Skills & Abilities:
• Actively studying Business Administration or Supply Chain
• Basic presentation skills
• Understanding & employment of proper written, verbal, & meeting etiquette
• Basic commercial reconciliation
• Google Suite expertise We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.
Additional Information
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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